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How can we help?

Answers about SDK install, event ingestion, evidence packs, retention floors, and billing.

Getting Started

How do I create an account?

Head to invistiq.com/signup, fill in your email and a password, and you are in. We provision your organization and your per-org Ed25519 keypair automatically.

How do I install the SDK?

The install itself is four lines of code your engineer commits in your agent runtime. The Python SDK is `pip install invistiq` and wraps LangChain, OpenAI Agents SDK, Anthropic Claude, and Anthropic MCP. The TypeScript SDK is `npm install @invistiq/sdk-ts` with the same wrappers. Both are OpenTelemetry-native. For Charter customers, the 90-minute founder screenshare is for the harder questions around it: which agent code paths to wrap for your specific stack, which events matter for your Reg 10-1-1 reporting, and walking through your first hand-built narrative report. The four lines are the easy part; the configuration choices are where the founder's time goes.

How long until I see my first event?

Under five seconds from the first agent decision in your runtime. The event hits the ingest endpoint, the Ed25519 signature is verified, the event is chained into your Merkle log, and it shows up in your event explorer.

I do not run a custom agent. Can I still use Invistiq?

Intercom Fin webhook ships at MVP. Sierra, Decagon, Zendesk AI, Ada, and Salesforce Agentforce follow on the integration roadmap. Charter customers vote on roadmap priority. Connect once in Settings and every agent decision flows through Invistiq from that moment forward.

Events and Evidence

What counts as an event?

Any signed span from your agent runtime. Prompts, tool calls, sub-agent delegations, model outputs, and human overrides each count as one event. Internal token-level deltas do not count.

What is in an evidence pack?

A signed PDF, a JSON manifest, and the published Merkle root for the time window you select. The pack maps each event to the framework you request (Article 12, Colorado AI Act, NIST AI RMF, ISO 42001, HIPAA, FINRA 17a-4) and is independently verifiable against your published public key.

How does an auditor verify the chain?

They run the open-source verification utility against the evidence-pack JSON and your published public key. The utility recomputes the Merkle root and compares it to the signed root in the pack. No vendor trust is required.

Which frameworks are mapped?

At MVP, the EU AI Act framework (Articles 12, 18, 19, 26, 27, 72; note that Article 12 enforcement is deferred from Aug 2 2026 to Dec 2 2027 per Council May 2026 political agreement) and the Colorado AI regulation. Texas TRAIGA, NYC Local Law 144, California ADMT, NIST AI RMF, ISO/IEC 42001, SOC 2 CC7.2, HIPAA §164.312(b), GDPR Article 30, and FINRA Rule 17a-4 follow during the Charter window. New framework mappings ship as data, not code.

Retention and Security

How long are my events retained?

Retention is configured to match the regulatory floor on your account: Article 19 (six months minimum), Article 18 (ten years for technical documentation), HIPAA (six years), FINRA 17a-4 (three to six years). Retention is enforced at the AWS S3 Object Lock layer, not the application.

Where is my data stored?

AWS S3 in the United States by default, with Object Lock and AWS BAA in force. EU data residency is planned for the Enterprise tier, available Year 2.

Can Invistiq see my prompt content?

Only what your SDK chooses to send. The SDK supports payload redaction at the agent runtime, so you can ship structural metadata without sending raw prompts. Whatever does arrive is encrypted at rest with AES-256 and signed with your private key before persistence.

Do you sign a BAA?

Yes, for healthcare customers. Email support@invistiq.com to request the BAA. We do not process PHI without a BAA in place.

Account and Billing

How do I change my plan?

Go to Settings in the sidebar. You can upgrade or downgrade anytime. Upgrades take effect immediately. Downgrades take effect on your next billing cycle.

What happens at the free tier limit?

Free tier is 25,000 events a month. We let you know at 80, 95, and 100 percent of the cap. After 100 percent we pause ingest until you upgrade or the next month resets the count. Already-signed events remain accessible.

How do I cancel my account?

Settings, then Billing, then Cancel Plan. Your signed event log is retained for your configured regulatory floor so you can keep exporting evidence packs during the retention window.

Still have questions?

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